FAQS

We are constantly on the lookout for great products so we can continue to offer the most comprehensive range under one hub. We will let you know when a new product lands via email, or you can stay up to date via our social media pages.

We accept VISA and MasterCard as well as PayPal, AfterPay and ZipPay for all transactions.

We deliver our products via the Australia Post parcel system. Our national shipping and handling costs are based on total sales value. Purchases below $100 AUD incur a shipping fee of $10 AUD. Orders above $100 AUD have free shipping within Australia. 

We currently do no ship internationally.

We aim to process all orders within 24 hours of receiving them and the courier or parcel system service will be arranged within 24 – 48 hours from the time of order. If your order contains an item out of stock we may hold your order or dispatch it with a backorder notification. You will be notified via email if this occurs. During holidays and weekends orders will be shipped out the next business day. 

Please refer to our COVID-19 Prevention Policy on updates regarding delivery times in Australia.

You will need to contact us immediately if you have made a mistake on your order. Given that most of our orders are picked and dispatched within 24 hours, we ask that you check your cart contents and amount before processing your cart. 

Under the Australian Consumer Law, the customer is only entitled to a refund or replacement for a major problem with a product. The Adapt Hub will not issue a refund or replacement if you’ve just changed your mind. 

We are always looking to expand our product range and we love to support local businesses. If there is a particular brand or product that you would love for us to stock then send us an email to hello@theadapthub.com

Currently we do not offer gift cards.

All costs, whether with or without currency symbols are in Australian Dollars.

Still have questions? Send us a message below + we will respond as soon as we can.